Overview
At ITAD Summit, we commit significant resources well in advance of the event, including venue reservations, hotel accommodations, catering and other non-refundable commitments. To ensure we can deliver a high-quality experience for all attendees, the following cancellation and refund policy applies to all ticket purchases.
The ITAD Summit Terms and Conditions also apply to every registration and purchase. Please read them together with this policy.
At a glance
| Situation | What happens | Fee |
|---|---|---|
| Attendee ticket, within 24 hours of purchase | Refund after the event, or credit to next year’s event | Bank or ticketing processing fee of 10–20% |
| Attendee ticket, after 24 hours | Refund processed after the event | 20% cancellation processing fee |
| Attendee ticket, after April 30, 2027 | No refunds or transfers to the next event (headcount is final) | — |
| Exhibitor or sponsor package | No refunds after February 1, 2027 | 50% cancellation processing fee |
| Package paid after February 1, 2027 | Cancel within 24 hours for a refund after the event, or credit to next year’s event | 50% |
| Visa-related requests | Not accepted after February 1, 2027; none once a visa letter is issued | — |
Transfers, visas and refunds
- If an attendee ticket is transferred to the next event at the ticket holder’s request, it may be transferred only once. If it is not used at the next event, it is forfeited.
- For attendees coming from overseas, we highly recommend getting your visa before buying a ticket.
- If a letter of invitation for visa purposes is requested and received, refunds and transfers to another person or to the next event are no longer allowed, whether the request comes before or after the deadline.
- Card payments are refunded to the original card, 3 to 6 weeks after the event.
- Once payment is made, ITAD Summit considers this policy read and accepted by the attendee, exhibitor or sponsor.
Need a visa to travel to the United States? Read the visa invitation letter rules before you buy a ticket.
Event changes and force majeure
ITAD Summit may change the schedule, speakers, venue or program without liability. If the event is cancelled for reasons beyond our control (including natural disasters, strikes, government restrictions or public health emergencies), attendees receive a credit toward a future ITAD Summit. No cash refunds are issued.
Agreement to this policy
By buying a ticket to ITAD Summit, you confirm that you have read, understood and agree to this Cancellation and Refund Policy. It is also part of the Terms and Conditions accepted at checkout.
Read the full Terms and Conditions.
Making a request
Send cancellation or refund requests to events@itadsummit.com. Questions? Call 202-599-0099.